One-quarter of those making customs declarations did so on behalf of goods moving to or from Northern Ireland (27%). The proportion of customs intermediaries expecting to make additional customs declarations had fallen (Wave 4: 57% Wave 3: 70% Wave 2: 85%), and customs intermediaries were divided on whether they would increase their capacity for completing customs declarations (45%) or keep it the same (52%). The data suggested a levelling off between the volume of current and anticipated future customs declarations. The findings in this report were correct at the time of asking but may not reflect the current situation. Please note, controls changed shortly after fieldwork began on the Wave 4 survey. In addition, 15 follow-up, qualitative in-depth interviews were conducted via telephone between 25 October and 8 November 2021. The Wave 4 survey took place between 23 September and 9 November 2021 and consisted of 344 telephone interviews with customs intermediaries. The research focused on customs intermediaries who already made customs declarations on behalf of traders (either in-house, through outsourcing to another customs intermediary, or a mix of both), or who said they intended to do so once full customs declarations were required on all EU trade (again, either in-house, through outsourcing to another customs intermediary, or a mix of both). The topics have varied each wave, with the overall aim being to measure change in customs intermediaries’ capacity and confidence in response to EU Exit policies, as well as to better understand the population in terms of structure and services provided to traders. Conducted over 5 waves between June 2020 and March 2022, the research explored the sector’s preparations for EU Exit, the end of the transition period, and new customs processes that are in place. HMRC commissioned Ipsos to undertake research to understand the size and characteristics of the customs intermediary sector. This summary report presents the key findings from the fourth wave of research with customs intermediaries, conducted on behalf of HM Revenue and Customs ( HMRC).
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